The EufyCam 2 package includes two wireless HD webcams and the necessary base station to set them up and control remotely. Yep, I’ve been in contact with support a lot so have tried all the basic troubleshooting steps like reinstalling the eufySecurity app, resetting the HomeBase, plus resetting my iOS network settings — and when none of this helped, they told me to just return the whole system. Disconnect Ethernet from WiFi router to ISP cable modem wait like 10 minutes and then walk by the camera. Select Sign Up to create a new account with Eufy. Home automation options and compatibility Eufy cameras are compatible with Apple HomeKit, Google Assistant and Amazon Alexa, so you can control them through any of those home assistants. Carefully follow the instructions on screen to complete the setup of your Eufy Smart Home Device. - Using devices: After successfully pairing the new device, it will show up in the device list. Smart home solutions designed to make your life at home more convenient, including robotic vacuums, security cameras, video doorbells, and more. - Make sure your Wi-Fi router is switched on. Once that’s all done, turn off the old router, and turn the mesh Wi-fi back on – your smart home device (which now recognises the SSID and password of the mesh) should now connect directly to the 2.4ghz channel with no problems On iPhone and Android, confirm the Wi-Fi network name and password for your home, then click the "Next" button (you may need to enter the password manually). Once connected, go back to the EufyHome app. If the bulb is not able to connect to the server, the readings after the Wi-Fi connection is lost may not be updated to the server. Plug in the home base into the power supply. Is a easy test for support to duplicate. I've tried multiple times in the last two days to connect my Video Doorbell to Base Station including removal of doorbell from my account, factory reset of the doorbell, and run though the connection process. My phone was connected to the 5Ghz, but the Doorbell to 2.4. By using WiFi, you can place it in a more optimal location for the cameras. Storage The eufy camera home base includes a 16GB storage card that saves about three months’ worth of sound- and motion-activated footage. A place to share configurations, best practices, tips, and complaints on the new Anker/Eufy EufyCam. They had a special sequence of things to do to reset the homebase. Enter your Email address, choose a password, and select Sign Up. On Android, tap “+Add” next to the bulb. Register Robovac I have a eufy product I want to register? I cannot say whether it is still in works and coming in near future or project dead, I haven’t seen any comments from eufy lately on this subject. The cameras don’t use your WiFi network, just the signal from the Homebase. ... eufy Security Web Portal I want to subscribe to a cloud storage service. That reduces the distance that’s required for the Wi-Fi signal to travel to it. When I try to perform the setup the Homebase constantly says “please follow the instruction on the app” I connect the homebase by wire to my router and the blue light comes when I scan the QR code the light come directly to red . If the issue persists, long-press the Auto cleaning on/off button for 10 seconds to reset RoboVac. Hello everyone today I had an Eufy homebase 2 update. Update the homebase with new software available then reset it to factory settings using the reset button. Select the Eufy device you'd like to add. Not a thief, not your neighbour, nor anyone from eufy … Wifi setup the first time won't work. You can connect Eufy Genie to an external speaker with the supplied AUX cable. 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